Optima Dermatology

The role focuses on resolving aging claims, managing denials, and overseeing secondary claims to ensure timely revenue cycle resolution. Additionally, it involves managing patient billing inquiries and coordinating with insurance providers to resolve account discrepancies.

The Team Lead provides day-to-day oversight of the patient services team to ensure KPIs are met and patients are consistently followed up with. Responsibilities include monitoring workflows, coaching team members, and addressing patient or practice escalations.