Provide high-level customer service and technical support for consumer and business online banking products via phone, email, and chat. Manage daily administration duties including profile coding, report monitoring, and the implementation of treasury services like ACH and Remote Deposit Capture.
MVB Bank
6 Remote Job Openings at MVB Bank
Oversee the enterprise fraud program by managing policies, risk assessments, and serving as a liaison for complex fraud cases. Lead incident response, manage fraud reporting, and provide oversight for both first and second-line fraud operations for retail and fintech partners.
The Fintech Implementation Senior Director leads the execution of fintech partner implementations and manages team members delivering these projects. This role is accountable for end-to-end implementation, ensuring compliance with operational and regulatory standards.
The Fintech Counsel will manage all legal affairs concerning the bank's partnerships with financial technology companies, focusing on contract negotiation, regulatory review, and maintaining deep knowledge of the payments ecosystem. This role involves drafting agreements, updating contract templates, ensuring compliance with payment regulations, and managing ongoing partner relationships.
This role develops and implements strategies for leveraging Generative AI, Agentic AI, and RPA to automate workflows, serving as a subject matter expert to architect scalable solutions. The Director will also design and maintain an AI and Automation Playbook, establish key metrics for monitoring AI/ML technologies, and oversee the AI Governance Framework.
The Solutions Engineer acts as the technical and product expert, guiding fintech partners through solution design, onboarding, implementation, and optimization using the bank's APIs and systems. This involves translating business models into compliant technical solutions while collaborating closely with internal compliance, risk, and product teams.
