LoyaltyLion

Manage the end-to-end customer journey from initial onboarding and implementation to long-term success and support. Drive client ROI, manage account portfolios to prevent churn, and resolve technical queries via chat and email.

The role involves owning the entire customer lifecycle for the APAC region, focusing on onboarding new clients and maintaining relationships with existing ones. Key goals include driving Net Revenue Retention, mitigating churn, and collaborating with internal teams to ensure a seamless customer experience.

Manage a high-volume portfolio of mid-market clients to drive ROI and prevent churn. Collaborate with internal teams to improve product feedback and support renewals and upsell opportunities.