Lola Blankets

Provide professional customer support via phone, email, and text to resolve order, shipping, and billing issues. Process account adjustments and document interactions according to company SOPs.

Responsible for forecasting multi-channel inventory needs and managing on-order and on-hand stock to optimize sales and margins. The role involves developing demand forecasts, maintaining ladder plans, and allocating inventory across wholesale, bulk, and retail channels.

The role focuses on the day-to-day execution, QA, and deployment of email and SMS campaigns using Klaviyo and Postscript. It also involves monitoring channel KPIs, maintaining deliverability health, and supporting lifecycle retention initiatives.

Own the digital ecosystem roadmap and evolve Shopify Plus capabilities to support commercial goals across web, app, and retention channels. Manage the product backlog and mentor a Product Manager while serving as the primary interface between commercial teams and engineering partners.

The Paid Media Director will lead the entire paid media strategy across digital and traditional channels, including setting the vision, owning 8-figure budgets, and guiding investment in performance and brand-building campaigns. This role involves mentoring internal teams and external partners while leveraging strong industry relationships to unlock new opportunities.

This role is responsible for owning the end-to-end customer lifecycle strategy, focusing on deepening connection and driving repeat behavior, which includes building and launching the brand's new loyalty program. Key duties involve leading retention channels, managing the tech stack, and partnering with creative teams to design high-value, experiential touchpoints.