Landed

Develop the CEO's strategic thought leadership and editorial identity to build industry influence. Manage the brand's organic social presence and lead creative direction for marketing campaigns and initiatives.

The Customer Success Manager will own the success of mid-market and enterprise customers, focusing on onboarding, product adoption, and retention while monitoring metrics to exceed client expectations and ensure understood ROI. This role involves deeply understanding client hiring processes to integrate products seamlessly, facilitating ongoing education, and gathering market insights to optimize hiring efforts.

The role involves owning and managing the success of mid-market and enterprise customers through onboarding, product adoption, and retention, while creating and monitoring metrics to ensure client expectations are met or exceeded. Responsibilities also include ensuring client understanding of ROI, designing integration approaches, facilitating product education, and gathering market insights to optimize hiring efforts.