HeyMilo

The specialist will investigate and resolve complex technical support tickets related to real-time sessions, browser issues, and platform access, while also debugging problems involving WebRTC, network conditions, and device permissions. They will document cases in Pylon and Salesforce, reproduce bugs for engineering, and proactively monitor system health.

The specialist will be the frontline of customer experience, responding to inquiries via Pylon, email, and chat, and troubleshooting issues related to account setup, workflows, and integrations. They will also help customers utilize HeyMilo's features, escalate technical problems, and contribute to the knowledge base.