HEROIC.com

The specialist is responsible for the end-to-end customer support journey, diagnosing and resolving complex computer-related issues. They must manage the ticketing queue while maintaining high CSAT and QA ratings to ensure customer satisfaction and retention.

The role involves providing Tier 2 technical support by diagnosing and resolving complex computer-related issues for customers. It requires managing the support ticketing queue and maintaining high CSAT and QA ratings through detailed documentation.

Design and operate large-scale, automated intelligence collection systems to crawl and index data from surface, deep, and dark web sources. Build and maintain robust ETL pipelines to normalize, enrich, and integrate threat intelligence into AI-driven cybersecurity platforms.