Serve as the primary point of contact for technical issues, diagnosing and resolving common computer problems while maintaining high CSAT and QA ratings. Manage the support ticketing queue and leverage AI tools to accelerate troubleshooting and improve service efficiency.
The role involves providing Tier 2 technical support by diagnosing and resolving complex computer-related issues for customers. It requires managing the support ticketing queue and maintaining high CSAT and QA ratings through detailed documentation.
Design and operate large-scale, automated intelligence collection systems to crawl and index data from surface, deep, and dark web sources. Build and maintain robust ETL pipelines to normalize, enrich, and integrate threat intelligence into AI-driven cybersecurity platforms.
