The Call Center Supervisor is responsible for leading a high-performing team, coaching and developing staff to meet departmental goals, and ensuring compliance and outstanding service delivery. This role involves monitoring performance metrics, analyzing reports for process improvements, and managing escalated issues.
GetixHealth
9 Remote Job Openings at GetixHealth
Handle high-volume inbound and outbound calls regarding medical billing, payments, and insurance coverage. Resolve patient inquiries efficiently while maintaining strict adherence to HIPAA regulations and confidentiality policies.
Coordinate patient care by processing referrals, scheduling appointments, and communicating with providers, pharmacies, and insurance companies. Serve as the primary point of contact for patients regarding medications, lab work, and treatment plan execution.
The roles involve managing accounts receivable calls for hospital and physician billing, handling provider enrollment and credentialing, and providing international customer support. Additionally, the Quality Analyst role focuses on monitoring and improving AR performance.
Oversee a team of Customer Service Representatives managing high-volume patient inquiries regarding billing, claims, and insurance. Provide coaching, monitor performance metrics, and handle complex patient escalations to ensure quality and compliance.
Serve as the primary point of contact for scheduling patient appointments and verifying insurance benefits. Coordinate with providers and medical staff to ensure efficient patient care and maintain accurate demographic records.
The specialist is responsible for verifying patient insurance eligibility, tracking outstanding claims, and resolving denials to ensure timely reimbursement. They will collaborate with providers and insurance carriers while maintaining accurate documentation in the billing system.
BILINGUAL Healthcare Customer Service Specialist- (REMOTE)
GetixHealth
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Full Time
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4 months ago
GetixHealth
The primary responsibility involves handling high-volume inbound and outbound calls related to billing, payments, medical claims, benefits, and coverage, resolving inquiries efficiently and with empathy. Representatives must gather information, research accounts, clearly explain complex information, and maintain strict adherence to HIPAA regulations.
This role involves assisting patients with insurance verification, scheduling clinical services, and ensuring pre-registration requirements are met, including maintaining patient information and securing necessary authorizations. Key duties also include accurately scheduling services, providing customer support regarding financial responsibilities, and ensuring strict adherence to HIPAA guidelines.
