Provide Tier 2 technical escalation support for hardware, software, and networking issues for USDA users during after-hours shifts. Manage incident resolution via the Remedy system and coordinate remote asset deployment and account provisioning.
Evolver Federal
2 Remote Job Openings at Evolver Federal
Oversee and manage a distributed team of Tier 2 technicians providing remote technical support for USDA customers during after-hours shifts. Ensure SLA compliance, monitor KPIs, and serve as the primary escalation point for complex technical issues.
