DIRECT INTERACTIONS INC

Provide neutral options counseling and advocacy for individuals with disabilities to help them navigate state and federal benefits. Conduct person-centered discovery to identify client needs and document interactions within a CRM database in compliance with HIPAA.

Handle incoming calls from policyholders in English and Spanish to assist with claim-related inquiries. Accurately document information and file First Notice of Loss (FNOL) reports using multiple insurance systems.

Answer incoming calls on the 211 information and resource hotline to connect individuals in need with health and human services. Document interactions and provide advocacy and support for callers experiencing crises.

Answer inbound calls from individuals and families affected by natural disasters to provide compassionate support. Connect callers with essential resources such as shelter, food, clothing, and mental health services.