Digital Federal Credit Union

Manage and coach Information Center staff to ensure service excellence and achieve business growth goals. Responsibilities include evaluating performance, facilitating team meetings, and implementing process improvements within the contact center.

Responsible for the day-to-day oversight of active bankruptcy loans, including tracking filings and completing necessary legal documents. Collaborates with members, trustees, and attorneys to implement strategies and represent the organization at legal proceedings.

Provide high-quality service to members via phone, email, web chat, and social media while accurately processing transactions. Identify member needs to cross-sell appropriate credit union products and services.