British Swim School Hudson Waterfront

Agents will engage in meaningful conversations with parents to explain the importance of water safety programs, guiding them through enrollment using warm leads to sell swim lessons. Responsibilities also include providing top-tier customer advocacy by solving problems, answering questions, and handling inbound communications via calls, texts, emails, and tickets.

The agent will engage in meaningful conversations with parents to explain water safety programs, guiding them through enrollment using warm leads, while also providing top-tier customer advocacy by solving problems and answering questions. Responsibilities include handling inbound calls, texts, emails, and tickets, asking thoughtful questions to recommend the right class level, and supporting retention efforts.

The primary role involves engaging in meaningful conversations with parents to explain water safety programs, guiding them through enrollment using warm leads, and providing top-tier customer advocacy by solving problems and answering questions. Agents will also handle inbound communications (calls, texts, emails, tickets) and manage administrative tasks like processing changes and maintaining the ticketing system.