Beyonk

You will manage a portfolio of SMB customers, overseeing onboarding, retention, and upsell opportunities while providing direct product support. Your role involves translating customer goals into actionable recommendations to drive revenue and ensuring long-term success.

The Account Manager will own long-term relationships with a portfolio of SMB customers, focusing on retention, renewals, and upsell opportunities while acting as the main post-sale point of contact. Responsibilities also include leading onboarding, running structured check-ins, and spending approximately 25% of time on customer support to build deep product knowledge.