Manage a portfolio of SMB customers to ensure platform value, handling onboarding, renewals, and upsell opportunities. Provide customer support and troubleshoot issues while feeding customer insights back to the wider team.
Beyonk
3 Remote Job Openings at Beyonk
You will manage a portfolio of SMB customers, overseeing onboarding, retention, and upsell opportunities while providing direct product support. Your role involves translating customer goals into actionable recommendations to drive revenue and ensuring long-term success.
The Account Manager will own long-term relationships with a portfolio of SMB customers, focusing on retention, renewals, and upsell opportunities while acting as the main post-sale point of contact. Responsibilities also include leading onboarding, running structured check-ins, and spending approximately 25% of time on customer support to build deep product knowledge.
