Lead the development and execution of the company's pricing strategy to drive profitability, revenue growth, and market competitiveness. Oversee pricing frameworks, governance, and analytics while collaborating with executive leadership and cross-functional teams.
American Expediting
7 Remote Job Openings at American Expediting
Lead a remote contact center customer service team to ensure an exceptional customer experience. Manage team performance through KPI monitoring, coaching, and the implementation of corrective action plans.
The Customer Service Representative manages inbound customer inquiries, provides logistics solutions, and coordinates with dispatchers to ensure timely transportation services. They are responsible for resolving service issues, maintaining accurate shipment records, and providing professional support to customers and drivers.
The Customer Experience Manager will design and lead enterprise-wide training programs to ensure operational excellence across the workforce, including employees and partners. They will also manage system training, support customer onboarding, and track training effectiveness through key performance indicators.
The Inventory Control Specialist ensures inventory accuracy and system integrity while serving as a subject matter expert for warehouse operations and client workflows. They are responsible for driving standardization, leading problem resolution, and supporting continuous improvement initiatives across warehouse locations.
The Helpdesk Coordinator provides frontline IT support, manages helpdesk tickets, and coordinates system access and equipment for employees. They are responsible for maintaining business continuity by prioritizing support requests and documenting technical resolutions.
The Customer Service Representative provides specialized service to critical customers by designing and fulfilling on-demand logistics solutions, which includes placing new service requests, updating existing tasks, and interacting with dispatchers and vendors. Responsibilities also involve presenting a professional image, handling all inbound communications, ensuring timely service delivery, and resolving customer complaints through appropriate escalation procedures.
