Alterra Mountain Company

Manage the reservation process for ski and snowboard rentals while providing high-quality customer service. Responsibilities include answering calls, upselling products, and coordinating with local shops to maximize revenue.

Lead the reservations team to ensure smooth execution of the booking process and maintain high brand standards. Responsibilities include monitoring agent accountability, training staff, and directly assisting customers during peak periods.

Manage the reservation process for ski and snowboard rentals by assisting customers via phone and email. Responsibilities include upselling products, answering service inquiries, and coordinating with local shops to maximize revenue.