Yograj Singh Rajawat

With over 8 years in operations and building peak customer experience —including 5+ years managing customer service and support teams at Amazon and most recently as Operations Manager at House of Students. I led global day-to-day operations across property listings, bookings, partner onboarding, off-site branch management, and post-stay support. I drove DBR/WBR/MBR reviews, tracked KPIs like response times and booking accuracy, Key achievements include building SOPs for onboarding, escalations, and a new operational excellence department; standing up a centralized support desk; automating workflows; conducting website QC for catalog/UI/UX improvements; collaborating cross-functionally for launches; and ensuring contract compliance/audit readiness.