I am a Customer Experience (CX) & Operations leader having 18+ years of experience leading high-volume voice and non-voice operations, managing KPIs, call quality monitoring, customer satisfaction, and process optimization through data-driven decision making and team leadership. I am detailed oriented individual, possessing strong skills in managing data accuracy, document formatting, and accurately organizing the records. Proficient in MS Office, spreadsheets, and maintaining error-free databases. I am committed to delivere high-quality work with efficiency, confidentiality, and attention to detail.
Member Since
March 11, 2026
Last Active
a month ago