Vikki Quarless

I bring 10+ years of experience delivering enterprise, retail, and legal IT support with a proven record of resolving high‑volume, SLA‑driven incidents across distributed and remote environments. My background includes deep expertise in ServiceNow, Active Directory, SCCM, VMware Workspace ONE, Citrix, Meraki Dashboard, and advanced POS troubleshooting. I consistently handle 400–700+ monthly tickets, performing remote diagnostics, root‑cause analysis, software deployment, and device provisioning with accuracy and speed. I excel in ITIL‑aligned incident management, cross‑team collaboration, and documentation improvement that reduces repeat incidents. This combination of technical breadth, remote support proficiency, and high‑pressure problem‑solving makes me a uniquely strong fit for modern remote help desk and IT support roles.