Tracy Rosowski

I’ve spent my career building trust between brands and the people they serve—especially when the stakes are high and the audience is vocal. Most recently, I led brand social and community strategy at Toast, where I shaped voice, engagement, and customer connection for a large, passionate audience of restaurant owners and operators. My work sat at the intersection of brand, social, and customer experience—partnering closely with Marketing, Product, and Customer Success to ensure the Voice of the Customer informed how we showed up publicly and internally. Across roles, I’ve been known for: • Creating clear, human brand voices • Scaling community engagement and crisis response frameworks • Translating customer insight into action • Leading and developing large, cross-functional teams • Bringing operational rigor to creative, public-facing work Earlier in my career, I managed enterprise-scale customer support operations (250+ team members) and led complex, metrics-driven programs for Fortune 100 clients—experience that still informs how I think about accountability, empathy, and execution today. I’m now exploring senior-level opportunities where I can help brands build trust, navigate complexity, and create meaningful connection with their audiences. If you’re building something customer-first—or rethinking how your brand shows up when it matters—I’d love to connect.