Tammy iliff

Dedicated and metrics-driven Call Center Specialist with 10+ years of remote, distributed-team experience optimizing customer service, technical troubleshooting, and billing operations. Proven expertise handling high-volume inbound phone channels and managing up to 3 concurrent live chat queues while maintaining top-tier performance ratings. Skilled in rapid problem resolution, customer identity verification, and accurate documentation across CRM platforms, consistently driving a 25% improvement in First-Contact Resolution while strictly adhering to compliance and privacy standards.