Stephanie Hernandez

Support Operations leader with deep experience leading global support operations and driving cross-functional transformations across consumer, enterprise, degree, and educator verticals. Spearheaded strategic projects that delivered a 25% reduction in inbound requests, boosted support efficiency by 30% through automation, and launched data-driven systems ensuring consistent KPI gains and SLA compliance. Expert in translating executive goals into scalable, high-impact workflows by partnering with product, engineering, and revenue teams. I've built my career on making complex systems work better for people.