Siddhi Nagbhirey

Customer Success, Account Management and Project Delivery professional with 6+ years of experience driving customer growth, retention, onboarding excellence, and revenue expansion across SaaS, Market Research, Business Consulting, and Commercial Real Estate industries. I have successfully managed enterprise clients across North America, Europe, APAC, and EMEA, partnering with executives and cross-functional teams to deliver measurable business outcomes throughout the customer lifecycle. My expertise spans customer onboarding, implementation management, stakeholder engagement, account growth, customer retention, renewals, upselling, project governance, and strategic relationship management. Throughout my career, I have designed scalable onboarding frameworks, reduced onboarding timelines by 20%+, improved product adoption by 40%, increased NPS by 15%, reduced churn by 10%, and contributed to 18% YoY revenue growth through consultative account management and expansion strategies. I am experienced in managing enterprise portfolios, conducting business reviews, identifying growth opportunities, mitigating customer risks, leading implementation projects, and ensuring seamless collaboration between Sales, Product, Operations, Compliance, and Customer Success teams. My toolkit includes Salesforce, HubSpot, Jira, Power BI, CRM strategy, customer journey mapping, KPI/SLA governance, and data-driven decision making. I thrive in remote, fast-paced, customer-centric environments where I can combine relationship building, strategic thinking, and operational excellence to drive customer value and business growth. I am currently seeking remote opportunities in Customer Success Management, Account Management, Client Onboarding, Revenue Operations, Project Management, Customer Experience, and Strategic Growth roles where I can contribute to customer retention, expansion, and long-term business success.