Shriya singh

MBA-qualified Customer Success and Operations Professional with 4+ years of experience managing SaaS support systems, client accounts, and cross-functional workflows. Proven success in reducing support resolution time by 25%, sustaining a 98% on-time delivery rate, and improving CSAT by 15%. Skilled in Freshdesk administration, escalation management, revenue operations, and process improvement across SaaS, hospitality, and banking environments.