Customer Support Lead | Fintech & E-Commerce
I have a very specific set of expertise, a nightmare for inefficiencies and high resolution time. With a background leading large-scale teams (up to 80 specialists!), I’ve mastered to keeping Quality Scores at 95% without breaking a sweat. I’m a firm believer that "Customer Care" isn't just answering tickets, it's a research lab for Product improvement.
Member Since
May 14, 2026
Last Active
5 months ago
