Saurav Sahay

Customer support professional with over 2 years of experience in both voice and non-voice processes, specializing in email, social media, and logistics support. Proven ability to resolve customer queries, manage escalations, and collaborate with cross-functional teams while maintaining high quality and compliance standards. Experienced in using tools like Sprinklr for managing social media interactions, Salesforce for accessing knowledge base articles and ensuring accurate resolutions, and JIRA for tracking and escalating issues. Strong focus on customer satisfaction, process improvement, and efficient problem-solving.