Salah Eddine Ajlil

Customer service and operations professional with experience in customer support management, process optimization, and knowledge management across EMEA-facing environments. Proven track record in improving service quality through structured feedback analysis, dashboard reporting, and the implementation of Skills Knowledge Enhancement Plans (SKEPs) to upskill teams and standardize performance. Experienced in combining qualitative inputs (SME feedback, case reviews, stakeholder input) with quantitative data (Excel reporting and performance dashboards) to produce actionable insights and improve operational outcomes. Strong exposure to training coordination, coaching support, and continuous improvement initiatives within fast-paced service organizations. Currently seeking remote roles in partnership management, customer operations, client success, or process/knowledge management within international or high-growth environments. Open to positions requiring cross-functional coordination, performance improvement ownership, and structured stakeholder communication in fully remote or hybrid global teams.