Renata Walraven

Fraud Operations Specialist with 5 years of high-volume fraud investigation experience in e-commerce, specializing in pattern recognition, risk assessment, and complex case resolution. KEY ACHIEVEMENTS: - Independently identified organized triangulation fraud scheme affecting 236+ orders, triggering company-wide investigation and new fraud detection protocols - Selected as 1 of 3 specialists to lead $1.3M fraud surge response, achieving 97% reduction in fraudulent activity and improving catch rate from 22% to 83% - Investigated 45,000+ fraud cases over 5 years (800+ monthly) with high accuracy - Developed and taught digital forensic investigation techniques to colleagues, enhancing team-wide fraud detection capabilities EXPERTISE: Fraud pattern recognition • Risk assessment & mitigation • High-volume case investigation • Digital forensic investigation (reverse image search, metadata analysis, AI-assisted verification) • Refund & return fraud detection • Triangulation & organized fraud schemes • Evidence analysis & documentation • Executive escalation management • Cross-functional collaboration TECHNICAL SKILLS: SQL (learning) • Google Workspace • Jira • Slack • Spreadsheet analysis • Digital forensic investigation tools BACKGROUND: 6+ years fully remote experience across e-commerce (Wayfair) and regulated financial services (AIB Bank), supporting EU, UK, US, and Canadian markets. Bilingual: Portuguese (native), English (fluent).