Rafael Morgado

I work at the intersection of customer experience, operations, and product. Over the past 8+ years, I’ve led customer operations and support functions at companies like Wix, Bitpanda, and Tripadvisor, building systems that scale, reduce inefficiencies, and improve how companies serve their users. My focus has been on connecting customer support with product and engineering teams, turning support data into actionable improvements and more efficient operations. More recently, I’ve been working hands-on on product and operational projects, including building and launching a live marketplace platform from scratch, covering backend systems, payments, automation, and deployment. What I do best: - Build and scale customer support operations - Improve workflows and reduce inefficiencies - Bridge customer support, product, and engineering - Implement systems and automation that scale I’m currently open to roles in: - Customer Experience / Support Operations - Product Operations - Implementation / Onboarding (SaaS) - Operations & Workflow Automation