Ovishek Saha

I am a dedicated professional with over 7 years of experience managing business operations and 8 years of hands-on technical troubleshooting. I recently formalized my technical background by earning the Google IT Support Professional Certificate, which covers system administration, networking, and security. My unique strength lies in "dual-tracking": I provide the technical precision needed for troubleshooting while maintaining the high-level communication required for customer success. Throughout my 7 years as an Assistant Manager in a retail environment, I have handled high-volume customer interactions with 100% transaction accuracy. This role taught me how to manage vendor relationships, resolve complex conflicts under pressure, and maintain seamless inventory flow. Parallel to this, I have voluntarily supported my local community for nearly a decade, resolving hardware and software issues for over 50 members across Windows, Android, and iOS platforms. I am currently pursuing a B.Sc. in Psychology, which enhances my ability to moderate communities and handle sensitive customer support tickets with high emotional intelligence. I am looking for a remote role as a Virtual Assistant, Community Moderator, or Technical Support Specialist where I can use my SOP-driven workflows and technical skills to help a growing team succeed. Core Competencies: Technical Support: Freshdesk ticket management, CLI (Bash/PowerShell/CMD), and OS troubleshooting. Operations: Inventory management, process optimization, and creating clear SOPs. Communication: Proficient in English (IELTS 7.0) and Hindi, with a focus on translating technical concepts into plain language.