Okeoghene Edenogba

I'm Okeoghene, a Customer Support Specialist with 4+ years of experience helping customers resolve payment issues, billing disputes, invoice questions, and product concerns across email, phone, and live chat. I've worked with brands across ecommerce, financial services, and tech, including roles at Ecoflow, Amazon, and Kindle Loan Company, consistently maintaining customer satisfaction scores between 92% and 95%. I don't chase ticket numbers. I focus on actually solving the problem the first time, so the customer doesn't have to come back with the same issue twice. I'm calm under pressure, careful with sensitive financial data, and comfortable working independently without needing constant direction. I've managed high-volume inboxes, trained new team members, built response templates, and handled everything from refund requests to escalated billing disputes, all in fully remote environments. The tools I work with daily include Zendesk, Freshdesk, HubSpot, Intercom, Slack, Google Workspace, Asana, and ClickUp. I'm looking for a long-term remote role where I can be a reliable, consistent part of a team, not just someone who closes tickets, but someone who actually improves the customer experience over time. If that's what you're building, I'd like to be part of it.