Obinna

Dynamic Customer Service and Administrative Professional with 12+ years of experience delivering high‑quality support across banking, travel, and customer engagement environments. For nearly a decade at First Bank of Nigeria, I have managed 200+ monthly customer inquiries across multiple channels, maintained 95%+ satisfaction, and improved complaint resolution speed by 30% through proactive problem-solving and streamlined workflows. Highly skilled in remote work, virtual collaboration, CRM systems (Oracle EBS, Salesforce‑ready), data entry, record management, and service analytics, I consistently achieve operational accuracy of 98% while resolving complex technical and service issues across digital banking platforms. My ability to troubleshoot and resolve 90% of cases on first contact has contributed to a 25% reduction in repeat complaints and a 15% increase in customer retention. Beyond banking, I bring experience in travel consultation, sales support, and student guidance, with a track record of managing 500+ client records, generating repeat business, and delivering personalized customer experiences. I am now seeking a remote Customer Support, Administrative Assistant, Virtual Service Desk, or CRM Operations role where I can apply my service excellence, process optimization skills, and strong communication abilities to support a high-performing team and enhance customer satisfaction.