krishnakanth sbk

Customer Support and Operations professional with over 10 years of experience in managing customer interactions, resolving incidents, and ensuring smooth service delivery. Experienced in supporting SaaS-based platforms, handling customer issues, and maintaining service performance across cloud environments. Skilled in incident management, SLA tracking, and escalation handling while working closely with cross-functional teams. Possess foundational knowledge of DevOps practices and log analysis, enabling effective collaboration with engineering teams during production incidents. Key strengths include: Proactive Monitoring Incident & Ticket Management SLA & KPI Monitoring Customer Communication Root Cause Analysis Process Improvement Knowledge Transfer