Jorge Adrian Avila Palacios

Operations and customer experience leader with 10+ years of experience supporting global clients and high-volume service environments. I specialize in optimizing processes, leading customer support operations, and building efficient workflows that improve both team performance and customer outcomes. At Kelly Services, I supervised a team of 18 specialists responsible for order management and operational support for a major international client, overseeing more than 125,000 orders per year. In this role, I focused on improving operational efficiency, streamlining processes, and ensuring consistent service delivery in a fast-paced environment. My experience includes coordinating cross-functional teams, analyzing operational performance, resolving complex customer issues, and implementing process improvements that help organizations scale. I bring a strong combination of operational leadership, analytical thinking, and customer-focused problem solving. I’m particularly interested in remote roles where I can contribute to Customer Success, Client Operations, or Business Operations teams. I enjoy working in environments where improving systems, supporting customers, and enabling teams to perform at their best are key priorities. Known for being highly organized, adaptable, and solution-oriented, I thrive in remote and collaborative environments where clear communication and accountability drive results. My goal is to help organizations strengthen their operations, improve the customer experience, and build scalable processes that support long-term growth.