Jill LaGrange

For more than 15 years, I’ve built my career around one core goal: making technology work better for people. I’m an IT support professional with experience across enterprise, small business, and SaaS environments. I’ve supported distributed teams of 150–300+ users, collaborated closely with QA and development teams, and helped improve system stability through better documentation, defect tracking, and root-cause analysis. What sets me apart isn’t just technical skill — it’s how I approach support. I stay calm under pressure. I listen carefully. I look for patterns. And I focus on solving problems in a way that prevents them from happening again. Over the years, I’ve worked in oil & gas, logistics, public sector systems, SaaS platforms, and other high-responsibility environments where reliability, discretion, and clear communication matter. I’m comfortable operating independently in fully remote roles and value strong asynchronous collaboration. Colleagues know me as someone who: • Takes ownership • Communicates clearly with both technical and non-technical users • Strengthens processes, not just tickets • Brings steadiness to fast-moving teams I’m currently open to full-time remote, on-site and hybrid opportunities where I can contribute as support professional and trusted technical partner.