Isaac Z.C

I am a high-impact leader with over 20 years of experience orchestrating world-class Customer Service operations and Management strategies. My approach combines deep emotional intelligence with Data Analytics and Six Sigma rigor to scale complex service environments and drive bottom-line results. Key Achievements: *Performance Transformation: At Brillio, I scaled a PL Support Team's productivity from 25% to 600% in a single quarter, achieving the #1 Global ranking for 4 consecutive months with 0% attrition. *Operational Excellence: Certified Six Sigma Green Belt and Scrum Foundation. I specialize in implementing BPM and SOA frameworks to eliminate service gaps, optimize Workforce Management (WFM), and streamline complex workflows. *Holistic Leadership: Proven track record in managing the entire customer journey—from Tier 1 technical support to logistics (American Airlines Cargo) and quality analysis—ensuring high-quality delivery in remote settings. What I am looking for: I am seeking a Senior Leadership, Operations Management, or Customer Success Director role. I am looking for a remote organization where I can leverage my "productivity-first" mindset and extensive management toolkit to build, scale, and lead high-performing, data-informed service teams.