Felecia Rodney

I am a Fraud and Risk Operations professional with over two years of experience in fintech, working fully remote since 2023. Most recently at Cash App, I managed high-risk account investigations across Enhanced Verification and Inauthentic Account Suspensions workflows, reviewing 600+ cases weekly while maintaining a 97% QA score. My experience includes fraud detection, transaction monitoring, account takeover investigations, escalation management, and quality assurance. I also assisted in training and reviewing 13 BPO agents, supporting procedural accuracy and risk mitigation standards. I bring strong analytical thinking, sound investigative judgment, attention to detail, adaptability, and clear written communication. I thrive in high-volume environments that require fast decision-making and cross-functional collaboration. I am seeking a role in Fraud Operations, AML, Financial Crimes, or Trust & Safety where I can contribute to platform integrity, risk reduction, and operational excellence while continuing to grow within a dynamic organization.