Danish Shaikh

I'm a remote customer support specialist with 14 months of hands-on experience at Systeme.io, an online business platform used by 300,000+ entrepreneurs worldwide. My entire role was email and ticket-based, handling daily queries about account setup, email campaigns, automations, and technical issues. I worked with HelpScout and FreeScout to manage support queues and got very comfortable handling high volumes independently while keeping every response clear, calm, and genuinely useful. Before moving into remote support, I spent 9+ years in client-facing roles across business development, hotel operations, and account management. At Byju's, I reached a Head level role managing a team and a large client portfolio. At OYO, I was onboarding partners. I also ran my own hotel for several years, where every guest interaction was my responsibility, from bookings and complaints to corporate relationships. What this background gives me is the ability to stay composed under pressure, communicate clearly in writing, and find the right solution quickly, whether it's a straightforward query or a frustrated customer who needs extra care. I pick up new tools fast and work well without close supervision. I'm available 35 - 40 hours a week, flexible on shift timing, and open to US or EU overlapping hours. I'm looking for a fully remote, email-based customer support or virtual assistant role with a team that values clear communication and reliable, independent work.