Charles Clemente

Operations Analyst and Customer Experience Leader with 25+ years of call center experience in operations support, data analytics, leadership training, process improvement, with excellent customer service skills. Proven expertise in KPI reporting, root cause analysis, workflow optimization, Quality Assurance, employee coaching, and cross-functional collaboration. Advanced proficiency in Microsoft Office and Google Workspace with a strong background in performance analytics, stakeholder communication, and continuous improvement initiatives. Certified Lean Six Sigma Black Belt with demonstrated success driving operational efficiency, improving customer satisfaction, and supporting executive decision-making.