Carrisa Damon

Customer Care Leader with 10+ years of progressive leadership in high-volume, customer-facing environments across retail, e-commerce, telemedicine, and government services. I specialize in building and coaching high-performing remote teams, strengthening performance metrics, and improving service quality through structured feedback, QA programs, and data-driven accountability. Throughout my career, I’ve led teams ranging from 8 to 52 agents, improved national team rankings (including elevating a telemedicine team to 2nd out of 12 in the U.S.), and earned multiple Service Excellence Awards for measurable impact. I’ve successfully managed multi-channel support operations (phone, chat, email, secure messaging), overseen hiring and onboarding, and driven consistent KPI improvements in fast-paced environments. I am seeking a fully remote Client Experience, Customer Support, or Service Operations leadership role with a mission-driven or growth-oriented organization where I can combine performance strategy, coaching, and empathetic customer care to drive measurable results and meaningful impact.