Bryan Bruner Hanson

I’m a customer-focused professional with experience across B2B account management, customer success, quality assessment, behavioral support, operations, and technology. My background centers on helping people solve problems, improving service experiences, documenting accurately, and working across teams to drive better outcomes. At FedEx, I manage a high-volume SMB portfolio as a Digital Sales Executive/Account Executive, serving as a primary point of contact for business customers. I handle 20+ customer conversations daily, support onboarding, resolve service and account issues, coordinate with pricing, operations, and support teams, and document activity through Salesforce and iSell. I’ve achieved 117%–127% international attainment, maintained 95%+ territory performance, been recognized as a Pricing SME, and earned the DSE Hustle Award. My earlier experience as a Quality First Assessor strengthened my skills in evaluation, documentation, compliance, accuracy, and identifying service or process gaps. As a Behavior Interventionist, I developed patience, adaptability, de-escalation, trust-building, and communication skills in sensitive situations. I also bring a technical foundation from approximately three years of IT and cybersecurity coursework, including IT systems, power systems security, troubleshooting, networking concepts, and hands-on technical projects. I’ve continued building technical skills through personal projects involving remote desktop setups, NAS/server workflows, Docker, Firebase, and basic Python/C++ learning. I’m looking for a remote Customer Success, Account Manager, Client Success, Client Support, or onboarding role where I can combine relationship management, problem solving, technical curiosity, and strong follow-through to help customers succeed and accounts grow.