Ayomide Abdullahi Makinde

I believe customer support is strategic work that drives customer satisfaction, retention, and revenue. I help SaaS companies scale global support without losing the human touch by combining empathy, technical skill, and data-backed insights. My path into support wasn’t linear, but it gave me clarity. Over the years, I’ve become focused on helping support professionals develop the structure, mindset, and operational excellence needed to succeed in global roles. My focus is simple: create support experiences that make customers feel understood, reduce friction in their journey, and strengthen long-term loyalty. Whether it’s reducing ticket volume, improving product adoption, or building knowledge bases that empower confident self-service, I design systems that improve satisfaction and support business growth. What I’ve delivered: • Managed 60-plus SMB to Enterprise accounts at LeadDyno, driving $800k ARR through retention and renewals • Rebuilt a knowledge base that reduced tickets by 20 percent and increased customer self service usage by 30 percent • Improved satisfaction and resolution speed by reducing average handling time by 17 percent • Thrived in remote first teams across 22 plus countries • Led 200-plus volunteers and 10 departments as Programs Lead at RCN Lagos Magodo, building workflows that reduced crisis and improved coordination • Skilled in Help Scout, Zendesk, Intercom, Jira, Confluence, Freshdesk, and Zoho I’m also ready for my next opportunity, and I’m open to full-time or contract roles in fully remote teams. Roles I’m targeting: • Customer Support Team Lead or Specialist • Product Specialist