Atere oghenerukevwe

Customer Experience and Support Professional with 7 years of high-volume client-facing experience at Access Bank Plc, one of Nigeria's leading Tier-1 financial institutions. Proven track record managing complex customer complaints, resolving transaction disputes, onboarding clients to digital banking platforms, and delivering consistent satisfaction across email, phone, and in-person channels. During my time at Access Bank I acquired 50 to 70 new clients monthly, generated between 10 million and 20 million naira in monthly deposits, and maintained one of the highest client retention rates in my branch through relationship-driven, empathy-led service delivery. I bring strong written English communication, a self-directed work ethic, and the ability to manage high volumes without losing quality or professionalism. I am comfortable with tools including Zendesk, Intercom, Freshdesk, Google Workspace, and CRM platforms, and I adapt quickly to new systems and processes. I am available immediately for a fully remote customer support role with a foreign company, and I can work across EST, CST, and GMT time zones without difficulty. I am looking for a team that values ownership, reliability, and genuine care for the customer experience.