Arianna Muzzu

I'm a Customer Support and Operations Manager with 10+ years of experience managing high-volume operations and building systems that keep things running smoothly. I've worked at Luxottica (world's largest eyewear group) managing international operations across EMEA and APAC, handling 500+ monthly escalations and coordinating logistics for 3,000-7,000 daily shipments. I've been working remotely since 2020 supporting SaaS clients at ModSquad and managing customer operations at Divbrands. My strengths are taking complex operational challenges and creating processes that make them manageable. I'm proficient in CRMs like Salesforce, Zendesk, and Microsoft Dynamics, plus SAP for data management. I'm comfortable troubleshooting independently, coordinating across departments, and maintaining accuracy while managing multiple workflows. I speak six languages including Italian (native), English (C2), Spanish (C2), and Mandarin Chinese (HSK5), which has been valuable working with international teams. I know how to stay organized remotely, communicate clearly in writing, and manage my workload without constant oversight. I'm looking for remote Customer Support Manager, Operations Coordinator, or Customer Success Manager roles where I can use my experience managing operations and supporting customers. I'm flexible on hours and can work EU, US, or APAC time zones. I have UK permanent residency and EU right to work. What I bring: reliability, strong organizational skills, ability to handle high-volume work without losing accuracy, and a practical approach to solving problems. I follow through on commitments and I want hands-on work where I'm executing, not just advising.