Anthony Wang'ang'a

Customer Support professional with 6+ years of experience supporting global users in fast-paced fintech and tech environments. Experienced in high-volume ticket management, technical troubleshooting, dispute resolution, and Tier 1–2 escalations while maintaining strong customer satisfaction scores (98% CSAT). Comfortable working in fully remote teams, managing chat and email support, and collaborating across time zones to resolve issues efficiently. Currently seeking a remote Customer Support or Customer Success role where I can contribute to improving customer experience and support operations.