Amr Mohamed Abdelazim

I'm a Senior QA Specialist with over 4 years of experience in telecommunications customer service and retention. Currently, I conduct quality audits, monitor customer interactions (calls and WhatsApp chats), deliver structured feedback and coaching to agents, analyze performance metrics, and generate reports to maintain high service standards and support retention goals. Previously, as a Customer Service Representative, I managed high-volume inbound interactions, resolved complex issues, and drove sales/retention outcomes. Key achievement: For two consecutive years, I consistently achieved 100% accuracy, calibration, and KPI attainment in all quality evaluations and audits, contributing to improved team performance and customer satisfaction scores. I'm seeking a fully remote QA role in customer service or call center operations—ideally involving interaction monitoring, agent coaching, metrics analysis, and quality assurance. Open to full-time or contract positions with international companies (USD compensation preferred). Bilingual in English and Arabic, highly adaptable to remote work.