Alberto Pierluissi

I’m a remote first Technical Operations and Customer Support Specialist with 10+ years of experience supporting customers and internal teams in fast-paced, high-volume environments. I specialize in troubleshooting complex issues, managing escalations, and maintaining accurate documentation across chat, email, and platform-based workflows. Bilingual in English and Spanish, I bring strong communication skills, fast typing (80 WPM), and a detail-driven approach to every interaction. I’m comfortable navigating multiple tools at once (CRMs, ticketing systems, dashboards) while maintaining accuracy, professionalism, and empathy under pressure. I’m actively pivoting toward cybersecurity and security-adjacent roles, with a particular interest in incident handling, risk operations, and trust & safety functions. I’m open to flexible schedules, including early mornings, nights, or overnight shifts, and thrive in roles where I can take ownership, solve problems, and contribute to the security and integrity of systems. I’m seeking a remote role in technical support, operations, platform support, or cybersecurity-adjacent operations where I can leverage my experience, expand my skill set, and grow within a product- or security-driven team.