Ahmed Talaat

With over 5 years of experience in customer support and technical support, I am a customer-focused professional who thrives in fast-paced, remote-first environments. I have supported global customers across SaaS and service-based platforms, handling complex technical issues, improving support processes, and consistently delivering high customer satisfaction. I’m known for my strong problem-solving skills, clear communication, and ability to collaborate closely with cross-functional teams to ensure customers feel supported and confident using the product. Most recently, I worked as a Technical Support Specialist at Callnovo, where I supported international clients, resolved advanced technical issues, and worked closely with engineering and QA teams to escalate bugs and improve product reliability. I contributed to process improvements that helped reduce resolution time by 25% and maintained a 98% customer satisfaction score. I was also recognized as a Subject Matter Expert (SME), supporting team training and knowledge sharing. Previously, I worked with Teleperformance and Amazon, where I handled high-volume customer interactions across multiple channels while consistently achieving 90%+ CSAT. These roles strengthened my ability to remain calm under pressure, manage priorities effectively, and provide empathetic, high-quality support at scale. I have hands-on experience with tools such as Zendesk, Intercom, Salesforce, Slack, GitHub, and CRM systems, and I’m comfortable learning new platforms quickly. I’m fluent in English and Arabic and experienced in supporting customers across different regions and time zones. I’m currently seeking remote opportunities within the EMEA region where I can continue growing in Customer Support, Technical Support, or Customer Success, contribute to a customer-centric team, and help build meaningful, long-term customer relationships.