Customer-first Technical Support Specialist with 10+ years of experience delivering Tier 1 and Tier 2 support across SaaS platforms, CRM systems, and remote/hybrid environments. I specialize in resolving escalations, streamlining workflows, and mentoring support teams to improve resolution times and customer satisfaction. I’ve supported thousands of users across industries, collaborating cross-functionally with Sales, Technical Support, and Operations to drive service excellence. Whether it’s onboarding, remote troubleshooting, or documentation for audit readiness, I bring empathy, precision, and process-driven thinking to every interaction. Tools I work with daily include Salesforce, ConnectWise, VPNs, remote desktop platforms, and Microsoft Office. I’m passionate about optimizing customer journeys and contributing to mission-driven organizations that value security, innovation, and measurable impact. Let’s connect if you’re looking for someone who can elevate your support operations and champion your customers.
Technical Support Specialist with 10+ years of experience supporting SaaS platforms, resolving complex escalations, and improving customer experience across healthcare, security, and legal tech environments. Adept at troubleshooting across Windows, Mac, and server ecosystems, analyzing SQL/Access data, and driving workflow improvements that reduce ticket volume and increase customer satisfaction. Known for empathy‑driven communication, cross‑functional collaboration, and building strong client relationships. Currently expanding cybersecurity and automation skills through Google’s Cybersecurity and AI Essentials programs.
Member Since
March 26, 2026
Last Active
3 months ago
