Windows Application Support Administrator (Remote)

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Posted 2 days ago United States Salary undisclosed
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Job Description

DNI is providing Systems and Application Support for the DCSA (Defense Counterintelligence & Security Agency). These roles can be supported nationally. We are looking for a Sr. Windows Application Administrator to join the team. This is a salary-based position with matching 401k and full benefits

Provide application support for Commercial off the Shelf (COTS) and MP written software (GOTS) which runs on Windows Server in the BIES environment on a 24x7x365 basis.Access and control functions of the information system/network, administration of user accounts, etc.

Provides support for code deployments and updates

Provide technical support and troubleshooting.

Participate in an on-call rotation for after hours and weekend support. Also includes rotation for code deployments during the Sunday Morning maintenance windows

Attend meetings with DCSA Government Personnel, Database Administrator (DBA), and Development personnel as necessary to review scheduled releases and testing cycles.

Write and submit change requests (CRs) as necessary to schedule changes to the application environment.

Coordinate with other technical teams to ensure maintenance plans do not conflict with changes scheduled by other teams.

Installation Support:

COTS and GOTS software installations

Application deployment functions

Deployment of custom software as required

Debugging software deployments

Resolving installation problems

Determining host system requirements for application installation and operation

Mapping defined requirements to the application topology

Selecting suitable application editions and installing options

Resolving installation problems

Providing application administration services

Maintain GOTS software revisions and distributions

Implementation Support

Provide application support for implementation activities

Plan, perform and implement installations and upgrades

Implement/sustain middleware application components

Maintenance Support:

Provide application support for maintenance activities

Improve performance with available tools

Checking application for problems

Reviewing operations to ensure only valid processes are running

Optimize the functionality of application software

Diagnose and recover failed applications

Maintain application integrity, performance, and availability

Monitoring Support

Provide application support for monitoring activities

Monitor performance during core hours

Take proactive measures to prevent service disruption

Respond to afterhours calls for outages and major system degradations as defined by the

Program Management Office (PMO).

Web Administration Support:

Provide application support for web administration activities in Windows Server environment

Install, configure, manage troubleshoot web applications

Troubleshooting Support

Provide application support for troubleshooting activities

Identify the problem

Gather additional details

Eliminate variables

Reproduce the problem

Development of hypothesis of root cause

Repair Support:

Provide application support for repair activities

Repairing and documentation of repairs made for future use

Back out coding and patching changes

Apply patches/code fixes

Assist supporting systems administrators, database, and developers with errors/issues

Application Security Administration Support

The contractor shall provide support for application security administration.

Applying Security Technical Implementation Guides (STIG) guidelines to application

Develop procedures for responding to new threats to systems to ensure confidentiality, integrity, and availability

Ensure the rigorous application of information security/information assurance policies, principles, and practices in the delivery of application services

Streamline security using managed accounts

Control access with permissions and roles

Restoration Support:

The contractor shall provide support for application restoration planning and execution for emergency and routine restoration requests

Lead or participate in individual or group troubleshooting initiatives to determine incident root causes

Develop system operations work-arounds, if needed

Develop operations restoration plans

Implement or execute individually, or as a team member, the system operations restoration plan, solution or work-around

System operational restoration plan shall include step by step details to be executed in numerical order that will restore the system to full operational capability

· Minimum of 5 years relevant Windows Application Administration experience.

· Must have IA and OS certifications - 8570 IAT Level I

· Must possess a Top-Secret Clearance