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Wednesday-Saturday Call Center Remote Till January 2022

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Posted a month ago United States Salary undisclosed
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Job Description

Ultimate Staffing is working with a large company located in Far North Dallas who is looking to add a great Customer Service Agent to their growing team!

Temp to hire position
Remote through January 2022 (equipment provided)
Pay: $15 hourly (paid weekly)
Shift: Wednesday-Saturday 11:30 am - 10:00 pm
  • Receive and respond to service requests and proactively manage preventive maintenance (email, fax, Fusion, phone), document all interactions with customers and service contractors within a CRM and shared email box, and follow up (Customer Satisfaction Surveys) to ensure work is completed timely, accurately and within required customer service level agreements.
  • Establish and cultivate appropriate rapport with service contractors in order to achieve customer expectations while minimizing customer costs.
  • Connect with customers and build appropriate rapport to understand needs, expectations and requirements in order to achieve customer goals and service level agreements. Provide effective and proactive communication to customer regarding status of services, time estimations and cost.
  • Minimum of 1-year customer service experience in a fast-paced industry with independent decision-making responsibilities (ie. Retail, fast food, office coordination, etc.)
  • Working knowledge of Microsoft Office products including Word, Outlook, and Excel (including ability to filter data).
  • High attention to detail (ability to follow processes) and careful attention to quality of work (understanding of when to escalate). Sense of urgency - able to operate in fast-paced, changing environment while moving multiple priorities forward.
  • Experience with facilities maintenance is a plus.

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.